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Problemă imprimantă HP

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Buna seara.


Avănd nevoie să imprim ceva am constatat ca imprimanta nu mai primeşte comenzi. Am scos cartuşele şi am observat ca cel color avea toner din abundentă pe capul de imprimare. L-am tamponat cu şervetelul curat, l-am introdus şi defectul persistă.

Ţin sa precizez ca scanarea merge iar cu el eliminat din imprimantă, numai cu cel negru, imprimanta functionează.

Posibil sa fie cartuşul ars?

Aştept sugestii, multumesc!

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HP are multe imprimante / multifunctionale laser. Despre ce model este vorba?

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